I'm Recycling
Information
My Recycle Basket
Most Popular 
FAQs
- 1. Do I need to send chargers and other accessories?
- If your phone fully charged up before putting it in the post, we don't need the charger. If not include the charger. You may send your charger and other accessories with your phone, but they don't attract more pay. However, chargers help to ensure that your mobile phone is processed asap. Include chargers for laptops and iPods.
- 2. What happens to my SIM and memory cards?
- Remove your SIM and memory cards before sending us your mobile phone. If we receive them we will destroy them to safeguard your information.
- 3. What's the best way to send my device?
-
The best way to send your device to us is by Special Delivery (ask for information in the Post Office). This is safer, quicker and guaranteed. (Royal Mail charges may apply, please ask at the Royal Mail counter).
You may use one of our prepaid (freepost) envelopes, or you may use yours and just address to:
Freepost RSCS-LREK-UYBA
PO Box 56462
LONDON
SE3 0ATYou may ask for a Certificate of Postage from the Post Office. Should your device get lost in the post you can claim up to £46 directly from Royal Mail. If your device is worth more than £46 use the Special Delivery Service.
Myfonerecycle will not accept responsibility for any devices sent, but did reach us. See out Ts & Cs.
- 4. How long will my payment take to reach me?
- It's our practice to usually send out payments in customers' chosen payment form within 24 hours of receiving their device. However, if their device is faulty it may take longer as we carry out technical investigation in order to ensure that their device meet our conditions. So, for faulty items, expect to receive payment within 1-5 working days.
- 5. How long does my phone take to reach you?
- The period your phone takes to reach us is not within our control, but will depend on Royal Mail services. However, the service is fairly reliable and may take anything between 1-5 days. You may send you phone using our prepaid addressed envelope or send it to us using your own envelope, but writing our freepost address on the front of the envelope. For peace of mind, please use Special delivery from the post office if your phone is of high value.
- 6. Do you really pay within 24 hours?
- Yes, we certainly do. However, this is for transactions where the device sold is in good working condition. For 'faulty' device transactions payment may take anything between 1-5 working days.
- 7. How do I know whether or not my device is classified as 'faulty'?
- Your device will be classified as 'faulty' if they don't power up, don't charge, if they have missing parts, if they have network connection problem, if they have cracked, broken body or screen, or any such condition as we may deem 'faulty' and as may be contained in our Terms and Conditions.
- 8. Can I still be paid if my device is faulty?
- Yes. If your device is declared faulty by you or by us we will pay you the faulty value of the device as shown on our website.
- 9. When is my device classified as 'damaged'?
- Your device is termed 'damaged' if it is completely broken, badly squashed or pressed, if it has a leaking or broken screen (LCD), if it was stolen, or any such conditions that we may deem 'damaged'. See our Ts & Cs.
- 10. Can I still get paid if my device is damaged?
- No. We will recycle it and credit your Co2 Footprint Account.
- 11. What can I do if I did not receive my payment?
- If for any reason your payment did not reach you after 5 working days, please contact our admin team. You will find our contact information on the 'contact us' page. You may also use our live chat facility. Have your transaction number at hand when you contact us.
- 12. Can I donate the value of my device to charity?
- Yes. You may choose to instruct us to donate the value of your device to any charity of your fancy or interest, and we will happily do that on your behalf.
- 13. What's your business status?
- We are a legally and fully incorporated company who operate under the Companies Act. We are a profit-taking company and not a charity.
- 14. How can I determine what my device is worth?
- You may find the value of your device from our website by entering and searching your device through our quick search box. The value advertised at that moment is what you get if your phone be in the condition advertised.
- 15. How do I know when you have got my device from the post?
- As soon as we receive your device, we 'clock' it in and an email is generated and sent to you to inform you that we have got your device. You are kept abreast of your order’s progress by email. And you can also see the 'status' of your transaction through your member account when you login.
- 16. How can I contribute to reducing Co2 emission?
- We all have a responsibility to keeping our environment safe. When you recycle your device with us it is either reused or put through a careful and monitored disposal process in such a way that the environmentally hazardous components of your device is extracted and disposed of safely. Each time you sell we credit your 'CO2 Footprint Account' in your Customer Account that we hold. The point value increases each time you recycle with us. The points accumulated in your account are weight in money worth and you can request to have it sent to you or donated to your charity.
- 17. What can I do if my device is not on your website?
- If your device is not listed on our website, we will likely not pay you for it, but you can still recycle it and your 'CO2 Footprint Account will be credited.